I'm sure most of us that use that use Third party multi-channel / marketplace software have been left totally frustrated and let down many times over the years. I certainly have and when trawling the web for a replacement, I have always come across many people expressing their negative views and generally having a rant about most of the so called "big names" (no need to mention – you will all know the list of usual suspects!)
Anyway….I was persuaded by someone I had dealt with before to join one of the "new guys" about 18 months ago. With trepidation I moved my inventory (approx. 50k sku's) across. There were a few minor teething problems of course as we got used to a new system, however, if I picked up the phone someone not only actually answered, but dealt with the issue or query very quickly there and then, and for the last 12 months no real aggro at all.,
Then Amazon tell me over 50,000 of the images I have painstakingly created over the last 5 years or so are no good!! 2 inches off the edge of the t shirt are missing so regarded as "cropped " Couldn't get my breath and to be honest I lost sleep as to how I, as a small family business could possibly deal with so many supressed listings going into the busy Christmas ...Nightmare, absolute nightmare….
Seller Dynamics to the rescue…. the problem was nothing to do with them ,but they quickly sensed my angst and the team got together and went well beyond anything I expected to help me out, hence things are getting tidied up and I can now sleep at night.
Anyway, enough waffle from me. My real point is that I, like most are quick enough to kick off and have a rant when things go wrong, so I thought when things have gone right even better than they should be, I thought it only fair to sing their praises.
Seller Dynamics - thanks for your help and look forward to working with you moving forward