How can I find out what my fees will be on eBay?
The eBay site explains the shop fees, the listing fees and the final selling fees. To help we have a couple of calculators which may prove useful. You can check our Free Calculators out here.
If I hit a problem are you there to help?
You will be allocated an Account manager who is on hand to help, via phone, chat and email. If you need extra help then we also offer consultancy services.
How quick does your support team respond?
Within an hour - normal working days.
Do you have defined resolution schedules and turnaround times?
We will fix things or give you a planned resolution date, within 2 working days.
Do you offer training?
Yes - we'll do so using screen sharing techniques on a one to one basis.
Do you provide any consultancy services if I need help?
We offer a range of additional chargeable services. We are happy to discuss your exact needs and see if we can help.
What is the difference between Standard On Boarding and Premium On Boarding?
Standard covers most things. But Premium is there when you have a massive stock list or a complex set up that needs some extra attention. You can check out on-boarding here.
If I don't have an MPN can I use eBay?
Yes, but eBay are tightening up their rules.
Does each eBay listing that I upload need to have it's own price?
We would recommend you group your items into bands and allocate prices, or price rules based on those bands. That makes life a lot simpler for you.
How quickly will an upload to eBay take?
That's down to eBay really, large inventories can take time.
Do you have any video tutorials?
Yes, they are on YouTube and within Seller Dynamics.
What sort of system requirements do I need?
Seller Dynamics is cloud based, so there is no need to install anything. You'll just need a decent PC or MAC and a good internet connection.
What other marketplace management software do you do?
We manage Amazon, eBay, Fnac, Etsy, Cdiscount; and also WooCommerce, BigCommerce, Shopify and Magento.
Do you accept feeds from other systems?
Yes, we take data feeds and also have an API. A small charge may be applied.
How much does your Amazon Listing Tool cost?
We have a plan for all sizes of retailers. See our Pricing Page.
Can I try your eBay Listing software for free?
Yes, just sign up for your free trial via the Pricing Page.
Can I use your listing software with my website?
Yes - we are fully integrated with Magento and Shopify.
How long will set up take?
Our on-boarding team will get you set up fast, we just need to be sure that your data is good.
If I want to upload files to Seller Dynamics, can I do that?
Yes. We can import data in and out of Seller Dynamics with CSV files.