What support packages do you offer?
All our customers get full support included when they sign up with us.
Where you need help and assistance that we feel is outwith our normal
levels of fair support we’ll discuss that with you.
What fail safes are in place should there be a major failure in either server
Seller Dynamics has disaster recovery backup servers in place, so you be
assured that your data and your business is safe in our hands.
How easy is it to track inventory levels, both to hand or from other
Whether you sell from “own stock”, or via FBA or by using supplier lists
Seller Dynamics maintains accurate inventory levels regardless of where or
when an item is sold. This approach ensures that it’s as simple as possible
to keep a watchful eye on your stock levels.
Does it provide real time data and information?
Yes, as soon as Amazon, eBay or any of the other marketplaces inform us
of a sale then we present that information to you.
Do you offer live or in-house demonstrations or video tutorials?
Yes, we normally deliver online demos using screen sharing at a time that
is convenient to you and your team.
Are adequate training times included with the packages?
Yes, during onboarding you will find that your Account Manager takes you
through each of the features that you’ll use with explanations on each. And
you’ll have lots of opportunities to ask questions and check that Seller
Dynamics will work well for you and your business.
Would I be required to implement my own IT resources to install the
Seller Dynamics is cloud based so there is nothing to install. Isn’t that great
Can your system streamline specific workflows?
You’ll find that Seller Dynamics has been designed to make sure that it
provides you with an easy to use system that will fit in with your business
Can control software be customised to suit my needs?
If you have a specific need that we don’t fulfill then we can discuss that
with you and see if that requirement can be added. You’ll find that Seller
Dynamics is very rich in features and also has a flexible API to make
addressing almost all requirements possible.
What integrations are inbuilt?
We integrate with Amazon, eBay, Fnac, Cdiscount, BigCommerce, WooCommerce, Shopify and Magento. However, because of the ease with
which you can move data in and out of Seller Dynamics you’ll be able to
add additional marketplaces. We also are fully integrated with the Royal
Mail, Ship Theory and netdespatch.
Can the system ‘talk’ to other operating systems?
Yes, we can supply you with details of our APIs and also discuss with you
automated supplier feeds.
If we bought the system, would it work straight from the box or would it
You don’t need to buy anything! Seller Dynamics is paid for on a monthly or
annual basis. Our onboarding team will configure the system for your use
and show you how that configuration was carried out to give you the
information and comfort you need.
What is the overall, final cost, and ongoing costs involved?
Depending on your level of commitment to us the system costs anywhere
from 1.49% to 0.99% of your Gross Merchandise sales.
I’m just getting started. Is your software right for my business?
Probably. eBay expect you to have a modest number of sales and some
positive feedback before you can use automation software like Seller
Dynamics. But yes, we work with new retailers and established retailers
How much help can I expect when getting started?
We’ll take you through the whole process, all we expect you to do is to
prepare your stock lists and have pricing information to ensure we can get
you using the system fast.
Can you create a sequence I can follow to show how your inventory
management system works in practice, based on my business?
No reason why not, if we can understand your process we can certainly
show you how Seller Dynamics will work for you.
Do you offer a free trial?
Yes, 14 days free with full onboarding, account management and support.
Does your system integrate well with Quickbooks?
We export sales information in an easy to digest excel and csv form
ensuring that all accountancy packages that can import data can be
updated with ease.
Do you have your own accounting software integrated into the system?
With so many great accountancy packages out there we really didn’t see
the need to create and accountancy module within Seller Dynamics. There
is, however, a range of sales reports built in, as well as the ability to export
data for use external packages.
Do barcode printing systems work with your system?
Seller Dynamics allows you to create you own stationery for packaging and
labelling. You can easily include barcodes within that stationery.
Does your system offer asset tracking?
You can define where items are stored within your warehouse. But we are
not an accountancy package.
Can your system cope with both physical and online sales at the same
You can update Seller Dynamics is a variety of ways to ensure any in store
sales are recorded. You can either update manually or use the API.
How long does it take on average to set up your system for a mid size
There is no one answer to that, as each company is unique. However, from
a few days to a few weeks is normal. Importantly our onboarding team are
here to make it happen efficiently.
Can you integrate with Shopify?
Yes, we love Shopify.
Would your system operate well with my garden centre business?
Absolutely, whether that’s furniture or garden tools - you’ll find we are a